Dirty cleaning

7th of March 2017
Dirty cleaning

A case of misuse of workers and government funds has tainted the reputation of Denmark’s second largest facility service company, reports ECJ correspondent Lotte Printz.

They were going to start a new life in Denmark. But for 149 poor Eastern Europeans their dreams turned into a nightmare. The Eastern Europeans were lured to Denmark by

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Encouraging signs from Italian survey

15th of December 2016
Encouraging signs from Italian survey

Anna Garbagna reports from Italy on the latest survey by the AfidampCOM association, covering the cleaning products distribution market.

AfidampCOM’s survey on the distribution market for the professional cleaning in Italy in 2015 was conducted from March until June this year.

The survey shows a reasonably positive picture with growing

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Click for cleaning tips

15th of December 2016
Click for cleaning tips

It seems quite simple, but exploiting the power of social media takes some elbow grease. ECJ correspondent Lotte Printz reports from Denmark.

Back in the 1950s – when television was not yet a household item and being a housewife was the most common occupation for women in Denmark – the Danish radio broadcaster offered housewives the

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When things go wrong...

14th of December 2016
When things go wrong...

Nico Lemmens in the Netherlands writes about a service-oriented approach to handling complaints.

We continue our exploration of Grönroos’s theories on service management and marketing. In the June issue of ECJ we argued that quick and excellent recovery performance in case of problems is in many cases the most important driver for

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Russia phases out imports

14th of December 2016
Russia phases out imports

Oleg Popov, Russian correspondent for ECJ, explains how the economic situation is affecting the sector.

What’s going on in the market right now? Federal cleaning companies are cutting back on their expenses, since cleaning budgets have not increased, meanwhile prices are rising and government institutions are making choices in favour of

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The future is with us

13th of December 2016
The future is with us

UK correspondent Lynn Webster examines the issues around ‘connected cleaning’, and emphasises how the cleaning sector must act now.

Hardly a day goes by without a new piece of technology being launched or old favourites updated. Each promises the user an enhanced experience, in relation to dealings with a service or product provider,

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