Online technology changes traditional business

4th of May 2016
Online technology changes traditional business

Oleg Popov of Cristanval, Russian reporter, talks about HADI cycles and how they improve efficiency in cleaning companies.

HADI (Hypothesis-Action-Data-Insights) is a cycle for verifying the validity of ideas based in improving key figures. This technology arose as a result of start-up management and internet marketing and is now gradually

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Art misunderstood by cleaners

17th of March 2016
Art misunderstood by cleaners

There have been mishaps involving cleaners and art, reports Thomas Schulte-Marxloh in Germany.

Contemporary statues or installations are not only exposed on columns; they can cover walls or floors. Modern artists use perishable materials like meat, vegetables or fruits, some artists even use rubbish. The German common phrase ”Ist das Kunst

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Pathways to the future - apprenticeships

17th of March 2016
Pathways to the future - apprenticeships

UK correspondent Lynn Webster examines just how vital apprenticeships are to the sector’s success.

Cleaning is our industry that proudly celebrates the means by which it passes on its best practice approaches: through networking, collaboration with parallel industries, information sharing, and of course training. My own pathway to has been

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New association president at Afidamp

16th of March 2016
New association president at Afidamp

As Anna Garbagna reports from Italy the AfidampFab industry association has a new president.

Changes at the top for AfidampFab, the association of Italian producers of machines, products and equipment for professional cleaning and hygiene of environments. After the presidency of Matteo Marino, who could not be re-elected after two consecutive

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French cleaners - visible or invisible?

16th of March 2016
French cleaners - visible or invisible?

In France daytime cleaning has been a point of discussion in recent years, reports Christian Bouzols.

Daytime working in the cleaning sector has attracted increasing attention in France since about 2010. This issue is of considerable social importance given its impact on the quality of life of cleaners.

Nevertheless, cleaning activities continue

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The quality of relationships

15th of March 2016
The quality of relationships

Reporting from the Netherlands, Nico Lemmens examines the concept of relationship marketing.

One of the most outstanding writers on the subject of service management, service quality and marketing is the Finnish academic Christian Grönroos. His book Service Management and Marketing – Customer Management in Service Competition is a

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