New business in graffiti

14th of November 2016
New business in graffiti

Two scientists in France are starting a business to try and commercialise their graffiti removal product, reports Christian Bouzols.

Two scientists working for a startup incubator at Alès, in the South of France, are aiming to reach the retail market and public authorities with their product.

Cécile Franc is a trained chemist. Her

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Forum Pulire Industry 4.0 focus

11th of November 2016
Forum Pulire Industry 4.0 focus

Italian correspondent Anna Garbagna reports from the recent meeting in Milan held by Afidamp.

Innovation, industry 4.0, new e-commerce technologies: these were the themes of the Forum Pulire meeting which took place in Milan in September, organised by  industry association Afidamp.

Cleaning as an Absolute Value has been the Forum’s

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Personnel - the key to success

11th of November 2016
Personnel - the key to success

Russia correspondent Oleg Popov emphasises the importance of recruiting the right cleaning staff.

From the beginning, we must determine who we’re looking for. For various types of facilities, we need different types of personnel. While negotiating with a customer, we together compile an ‘employee portrait’. This allows us to

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Tapping the disabled workforce

8th of November 2016
Tapping the disabled workforce

Having a disability does not rule out a cleaning job. Scandinavian correspondent Lotte Printz gives us this report from Sweden.

If you walk into a burger joint in, say, Stockholm to buy your morning coffee or takeaway breakfast, don’t be surprised if you bump into a disabled floor sweeper. Cleaning restaurant and kitchen floors in large

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Casting the ‘net’ wider

26th of October 2016
Casting the ‘net’ wider

UK correspondent Lynn Webster emphasises the continuing importance of face-to-face networking.

In this technological age, when reference to ‘the net’ is the internet, the worldwide web and all things associated with this information superhighway, we need to recognise the value of the alternative net: the networking event, a point

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Experienced versus expected

26th of October 2016
Experienced versus expected

ECJ’s Dutch reporter Nico Lemmens continues his look at the theme of service and expectations.

We continue our exploration of Christian Grönroos’s work on service management and marketing. We have discussed the distinction between technical (the what) and functional (the how) quality.

Good technical quality alone does not mean

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