Pathways to the future - apprenticeships

17th of March 2016
Pathways to the future - apprenticeships

UK correspondent Lynn Webster examines just how vital apprenticeships are to the sector’s success.

Cleaning is our industry that proudly celebrates the means by which it passes on its best practice approaches: through networking, collaboration with parallel industries, information sharing, and of course training. My own pathway to has been

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New association president at Afidamp

16th of March 2016
New association president at Afidamp

As Anna Garbagna reports from Italy the AfidampFab industry association has a new president.

Changes at the top for AfidampFab, the association of Italian producers of machines, products and equipment for professional cleaning and hygiene of environments. After the presidency of Matteo Marino, who could not be re-elected after two consecutive

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French cleaners - visible or invisible?

16th of March 2016
French cleaners - visible or invisible?

In France daytime cleaning has been a point of discussion in recent years, reports Christian Bouzols.

Daytime working in the cleaning sector has attracted increasing attention in France since about 2010. This issue is of considerable social importance given its impact on the quality of life of cleaners.

Nevertheless, cleaning activities continue

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The quality of relationships

15th of March 2016
The quality of relationships

Reporting from the Netherlands, Nico Lemmens examines the concept of relationship marketing.

One of the most outstanding writers on the subject of service management, service quality and marketing is the Finnish academic Christian Grönroos. His book Service Management and Marketing – Customer Management in Service Competition is a

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Danish cleaning sector - some bright spots...

15th of March 2016
Danish cleaning sector - some bright spots...

As we start a new year, ECJ Scandinavian correspondent Lotte Printz reports from Denmark on the challenges facing the cleaning sector.

“It will be too expensive.” “We need to make money!” “I know for sure it can’t be done.” “We don’t have time for it.” “We are too small.”

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Overview of private services in Russia

15th of March 2016
Overview of private services in Russia

Russian correspondent Oleg Popov of Cristanval looks at the situation in the private services sector.

The Yandex.Master project started up in September 2014. The service by the national search system set an ambitious goal for itself – removing unscrupulous household services providers. Yandex is the brand people trust most, but even it

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