Reporting from the Netherlands, Nico Lemmens examines the concept of relationship marketing.
One of the most outstanding writers on the subject of service management, service quality and marketing is the Finnish academic Christian Grönroos. His book Service Management and Marketing – Customer Management in Service Competition is a
As we start a new year, ECJ Scandinavian correspondent Lotte Printz reports from Denmark on the challenges facing the cleaning sector.
“It will be too expensive.” “We need to make money!” “I know for sure it can’t be done.” “We don’t have time for it.” “We are too small.”
Russian correspondent Oleg Popov of Cristanval looks at the situation in the private services sector.
The Yandex.Master project started up in September 2014. The service by the national search system set an ambitious goal for itself – removing unscrupulous household services providers. Yandex is the brand people trust most, but even it
ECJ correspondent in Scandinavia Lotte Printz reports from a new professional cleaning trade fair in Denmark - the first in the country since 2002.
There were no Usain Bolts on the list of contestants for the Danish championships in floor cleaning and window cleaning at the Cleaning Industry Fair held this October in Denmark. For sure, less
German correspondent Thomas Schulte-Marxloh reports on a new labour agreement in cleaning.
In the context of a new labour agreement for about 600,000 employees in the contract cleaning industry, employers reinforced their commitment to minimum wages. “We introduced minimum wages at a time when politicians were still discussing it. Now we
Nico Lemmens in the Netherlands brings news of research into enzyme-based cleaners.
During the last few years we have seen the arrival of new cleansers called ‘probiotics’. It’s a new name for an old product: cleansers on the basis of bacteria (bacterial or microbiological cleaning), well known since 1988. Not all the literature