French cleaners - visible or invisible?

16th of March 2016
French cleaners - visible or invisible?

In France daytime cleaning has been a point of discussion in recent years, reports Christian Bouzols.

Daytime working in the cleaning sector has attracted increasing attention in France since about 2010. This issue is of considerable social importance given its impact on the quality of life of cleaners.

Nevertheless, cleaning activities continue

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The quality of relationships

15th of March 2016
The quality of relationships

Reporting from the Netherlands, Nico Lemmens examines the concept of relationship marketing.

One of the most outstanding writers on the subject of service management, service quality and marketing is the Finnish academic Christian Grönroos. His book Service Management and Marketing – Customer Management in Service Competition is a

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Danish cleaning sector - some bright spots...

15th of March 2016
Danish cleaning sector - some bright spots...

As we start a new year, ECJ Scandinavian correspondent Lotte Printz reports from Denmark on the challenges facing the cleaning sector.

“It will be too expensive.” “We need to make money!” “I know for sure it can’t be done.” “We don’t have time for it.” “We are too small.”

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Overview of private services in Russia

15th of March 2016
Overview of private services in Russia

Russian correspondent Oleg Popov of Cristanval looks at the situation in the private services sector.

The Yandex.Master project started up in September 2014. The service by the national search system set an ambitious goal for itself – removing unscrupulous household services providers. Yandex is the brand people trust most, but even it

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New cleaning sector trade event for Denmark

24th of December 2015
New cleaning sector trade event for Denmark

ECJ correspondent in Scandinavia Lotte Printz reports from a new professional cleaning trade fair in Denmark - the first in the country since 2002.

There were no Usain Bolts on the list of contestants for the Danish championships in floor cleaning and window cleaning at the Cleaning Industry Fair held this October in Denmark. For sure, less

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German cleaning sector reaches new labour agreement

23rd of December 2015
German cleaning sector reaches new labour agreement

German correspondent Thomas Schulte-Marxloh reports on a new labour agreement in cleaning.

In the context of a new labour agreement for about 600,000 employees in the contract cleaning industry, employers reinforced their commitment to minimum wages. “We introduced minimum wages at a time when politicians were still discussing it. Now we

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