Continuing his look at service management, Dutch reporter Nico Lemmens focuses on perception.
In our previous discussion of Christian Grönroos’s important contribution to the field of service management and marketing we raised the questions of how quality is perceived and how to measure and compare expectations and experiences. Here is
What is the value of accreditation, asks ECJ’s UK correspondent Lynn Webster.
What is the Value of accreditation? Four years ago the International Accreditation Forum, IAF, commissioned a survey posing this very question, receiving responses from 4,000 managers, operating in a diverse range of organisations and across 40 global economies.
Two scientists in France are starting a business to try and commercialise their graffiti removal product, reports Christian Bouzols.
Two scientists working for a startup incubator at Alès, in the South of France, are aiming to reach the retail market and public authorities with their product.
Cécile Franc is a trained chemist. Her
Italian correspondent Anna Garbagna reports from the recent meeting in Milan held by Afidamp.
Innovation, industry 4.0, new e-commerce technologies: these were the themes of the Forum Pulire meeting which took place in Milan in September, organised by industry association Afidamp.
Cleaning as an Absolute Value has been the Forum’s
Russia correspondent Oleg Popov emphasises the importance of recruiting the right cleaning staff.
From the beginning, we must determine who we’re looking for. For various types of facilities, we need different types of personnel. While negotiating with a customer, we together compile an ‘employee portrait’. This allows us to
Having a disability does not rule out a cleaning job. Scandinavian correspondent Lotte Printz gives us this report from Sweden.
If you walk into a burger joint in, say, Stockholm to buy your morning coffee or takeaway breakfast, don’t be surprised if you bump into a disabled floor sweeper. Cleaning restaurant and kitchen floors in large