Home › magazine › european reports
Personnel - the key to success
11th of November 2016
Russia correspondent Oleg Popov emphasises the importance of recruiting the right cleaning staff.
From the beginning, we must determine who we’re looking for. For various types of facilities, we need different types of personnel. While negotiating with a customer, we together compile an ‘employee portrait’. This allows us to
Tapping the disabled workforce
8th of November 2016
Having a disability does not rule out a cleaning job. Scandinavian correspondent Lotte Printz gives us this report from Sweden.
If you walk into a burger joint in, say, Stockholm to buy your morning coffee or takeaway breakfast, don’t be surprised if you bump into a disabled floor sweeper. Cleaning restaurant and kitchen floors in large
Casting the ‘net’ wider
26th of October 2016
UK correspondent Lynn Webster emphasises the continuing importance of face-to-face networking.
In this technological age, when reference to ‘the net’ is the internet, the worldwide web and all things associated with this information superhighway, we need to recognise the value of the alternative net: the networking event, a point
Experienced versus expected
26th of October 2016
ECJ’s Dutch reporter Nico Lemmens continues his look at the theme of service and expectations.
We continue our exploration of Christian Grönroos’s work on service management and marketing. We have discussed the distinction between technical (the what) and functional (the how) quality.
Good technical quality alone does not mean
Unexpected reactions
26th of October 2016
German reporter Thomas Schulte-Marxloh on accidents caused by chemical reactions.
Chemicals like humans can react unexpectedly, in particular when mingled. Sometimes even professionals seem to be unaware regarding the dangers of chemicals in cleansing agents, their safe storage and use. New accidents every year, from chemical burns to explosions,
What education can do for you
25th of October 2016
Cleaning is not considered the hottest job on a CV. But it may be a wise career choice - says ECJ’s Danish correspondent Lotte Printz.
September marks the beginning of an academic year. A record-breaking number of students start university studies in Denmark where vocational education has been struggling in recent years to attract
RSS