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Waste management partner
10th of March 2017
Jacco Vonhof, chairman of the Association of Cleaning Research (VSR) is the new Dutch reporter for ECJ. He explores how cleaning companies can add value in this age of robotisation and digitisation.
The world is changing and so is the cleaning industry. Robots are taking over tasks and digitisation allows those working in the industry to be
Cleaning the cleanroom
10th of March 2017
How do you keep the cleanest places in the world clean? German reporter Alexandra Lachner finds out.
Although cleanrooms were for many years intended for sectors such as pharmacy or space technology, they have now become commonplace in a wide range of industries. “The driving force is mainly the consumer”, explains Frank Duvernell,
Dirty cleaning
7th of March 2017
A case of misuse of workers and government funds has tainted the reputation of Denmark’s second largest facility service company, reports ECJ correspondent Lotte Printz.
They were going to start a new life in Denmark. But for 149 poor Eastern Europeans their dreams turned into a nightmare. The Eastern Europeans were lured to Denmark by
Encouraging signs from Italian survey
15th of December 2016
Anna Garbagna reports from Italy on the latest survey by the AfidampCOM association, covering the cleaning products distribution market.
AfidampCOM’s survey on the distribution market for the professional cleaning in Italy in 2015 was conducted from March until June this year.
The survey shows a reasonably positive picture with growing
Click for cleaning tips
15th of December 2016
It seems quite simple, but exploiting the power of social media takes some elbow grease. ECJ correspondent Lotte Printz reports from Denmark.
Back in the 1950s – when television was not yet a household item and being a housewife was the most common occupation for women in Denmark – the Danish radio broadcaster offered housewives the
When things go wrong...
14th of December 2016
Nico Lemmens in the Netherlands writes about a service-oriented approach to handling complaints.
We continue our exploration of Grönroos’s theories on service management and marketing. In the June issue of ECJ we argued that quick and excellent recovery performance in case of problems is in many cases the most important driver for
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