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The future is with us
13th of December 2016
UK correspondent Lynn Webster examines the issues around ‘connected cleaning’, and emphasises how the cleaning sector must act now.
Hardly a day goes by without a new piece of technology being launched or old favourites updated. Each promises the user an enhanced experience, in relation to dealings with a service or product provider,
French specialist cleaners turn green
13th of December 2016
French correspondent Christian Bouzols takes a look at specialist areas of cleaning using ‘green’ methods.
Whether it involves the maintenance of solar panels, cleaning of large expanses of glass on buildings, industrial cleaning of sanitised or high risk areas such as clean rooms, research laboratories or operating theatres,
Measuring expectation
15th of November 2016
Continuing his look at service management, Dutch reporter Nico Lemmens focuses on perception.
In our previous discussion of Christian Grönroos’s important contribution to the field of service management and marketing we raised the questions of how quality is perceived and how to measure and compare expectations and experiences. Here is
How valuable is accreditation?
14th of November 2016
What is the value of accreditation, asks ECJ’s UK correspondent Lynn Webster.
What is the Value of accreditation? Four years ago the International Accreditation Forum, IAF, commissioned a survey posing this very question, receiving responses from 4,000 managers, operating in a diverse range of organisations and across 40 global economies.
New business in graffiti
14th of November 2016
Two scientists in France are starting a business to try and commercialise their graffiti removal product, reports Christian Bouzols.
Two scientists working for a startup incubator at Alès, in the South of France, are aiming to reach the retail market and public authorities with their product.
Cécile Franc is a trained chemist. Her
Forum Pulire Industry 4.0 focus
11th of November 2016
Italian correspondent Anna Garbagna reports from the recent meeting in Milan held by Afidamp.
Innovation, industry 4.0, new e-commerce technologies: these were the themes of the Forum Pulire meeting which took place in Milan in September, organised by industry association Afidamp.
Cleaning as an Absolute Value has been the Forum’s
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