Chidichimo encourages excellence in service delivery

28th of November 2011
Chidichimo encourages excellence in service delivery

In the last of his exclusive series of articles for ECJ, Pedro Chidichimo of Diversey writes about the importance of service quality and customer satisfaction as components of measurable profit for a company. He advocates the development of a service quality model for facility management/service contractor companies, based on five simple

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The future is small business, says think tank

28th of November 2011
The future is small business, says think tank

Policymakers should prepare for a future in which big manufacturing business no longer exists and has been replaced by a string of ‘micro-multinational' SMEs, according to a policy brief from an influential European think tank.

The brief by the Lisbon Council claims the 20th century logic that required large foreign talent pools to achieve

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Europeans overwhelmingly against immigration

28th of November 2011
Europeans overwhelmingly against immigration

An international survey of 23 countries by Ipsos has found opposition to immigration in numerous countries across the world, with majorities often considering its effects to be negative and its scale excessive. European nations were typical of this trend.

Majorities in countries as diverse as Germany, South Africa, Russia, Turkey and the United

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Getting up to speed with search engines

25th of November 2011
Getting up to speed with search engines

In the first article of a new series written exclusively for ECJ, Amy Munice of Global B2B Communications in the USA offers advice for businesses on making the most of their internet activity. Here, she focuses on marketing and search engine optimisation.

You own or manage a business devoted to cleaning or cleaning supplies. Your task list to

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Dutch responsible conduct code encourages cleaning best practice

25th of November 2011
Dutch responsible conduct code encourages cleaning best practice

Earlier this year, the Dutch contract cleaning association OSB introduced a Code of Responsible Market Conduct for the cleaning and window cleaning sectors. This came about as a result of strike action by the country's cleaning staff early in 2010 and was drawn up by various industry organisations.

The Code of Responsible Market Conduct for the

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Rights removed from Hungarian social partners

25th of November 2011

With effect from January 1 2012 the Hungarian  government will no longer have to seek agreement from employers and trade unions before setting the national minimum wage.

Then the tripartite interest reconciliation system will be replaced by a new body - the National Economic and Social Council (NGTT). The NGTT will include representatives of

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