Relationships are key to the success of any distribution business: relationships with product manufacturers and with end users, often contract cleaning companies. ECJ looks at a number of successful relationships and asks what makes them work so well.
Bunzl and ISS
Bunzl is the exclusive distributor to world-leading facility services company ISS
How much of an impact has the recent drive towards greater sustainability had on the distribution business? Has it forced an attitude change regarding transport and logistics on to Europe’s distributors, or are customers relatively unconcerned about sustainability? Ann Laffeaty finds out.
A great deal has been written and said about
In business, reputations flourish or flounder on the efficiency of the technology in place. Hartley Milner looks at how distributors of janitorial supplies are turning to the IT industry in their quest to improve customer service and enhance their profile.
Distribution today is about so much more than simply the delivery of goods. The supplier
The size of today’s distributor organisations can vary dramatically since the sector includes everything from large, multinational operations to small family-run businesses. But what do each of them offer the customer, and can they continue to co-exist comfortably in today’s difficult marketplace? Ann Laffeaty finds out.
ECJ asks a group of manufacturers and contract cleaner end users: what defines a good cleaning products distributor, and how have your expectations of distributors changed in recent years?
The view from manufacturers
"We expect the distributor to have a deep knowledge about the local market he is serving and fully understand what
ECJ has published a special supplement dedicated to the cleaning industry's distributors and the issues they face in running their businesses successfully in today's changing market - Distributor Focus.
Distributor Focus is sponsored by the global industry association ISSA, which has its headquarters in the USA. Executive director John Garfinkel