Customer service - going the extra mile

26th of September 2013
Customer service - going the extra mile

If distribution were simply a matter of moving products from A to B, anyone could do it and there would be no incentive for customers to choose one company over the next. So how do distributors manage to distinguish themselves from the competition? We ask them how they add value to their offering.

Distributors are essentially the middle-men

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The pull of good marketing

26th of September 2013
The pull of good marketing

The cleaning products distribution sector often suffers from a lack of good marketing, with many businesses investing little or nothing. We take a look at the importance of proactively marketing your distribution business and offer some advice on how to start.

Writing for ECJ Distributor Focus is Gary Fage, managing director of Janitorial Express

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Machine recycling - time to take responsibility

26th of September 2013
Machine recycling - time to take responsibility

A new European company which claims to offer a solution to the dilemma of how to dispose of used cleaning machines was launched in the Netherlands last year. ECJ speaks to Frank Smit, director of European Cleaning Machines Recycling (ECMR) about how it is now expanding its geographical reach.

Have you ever considered what happens to scrubber

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Living Wage - linking salaries to the true cost of living

24th of September 2013
Living Wage - linking salaries to the true cost of living

The minimum wage was made law across much of Europe to lift low-paid workers out of poverty. Critics say the rates set |nationally are too low to have a real impact. Hartley Milner reports on a campaign to provide people with a pay packet they can live on.
  
‘Get a life’ we are told when we plunge ourselves into our work to

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Training - key to future growth

23rd of September 2013
Training - key to future growth

Distributors need to be trained about the products they sell to help them come up with persuasive arguments for customers to buy. But how much training are they offered, and is this carried out in-house or provided by the manufacturers and suppliers?

Distributors need to have any number of skills to allow them to carry out their jobs efficiently.

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Cleaning products distribution - a logistical challenge

23rd of September 2013
Cleaning products distribution - a logistical challenge

Logistics are a vital element of any distributor’s business. Ann Laffeaty asks distributors how they manage to store, load and deliver their products in the most cost-efficient possible way in a marketplace that is becoming more competitive all the time.

The term ‘logistics’ originated in the late 19th century when it referred

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