What is excellent service?

30th of September 2015
What is excellent service?

We live in a service economy where great customer service is an asset for almost every small business. But what differentiates between a service that’s great and excellent service? Peter Ankerstjerne, head of group marketing at global facilities services provider ISS, offers some definitions.

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French winners in sustainability awards

29th of September 2015
French winners in sustainability awards

News of an industry award ceremony in France from ECJ reporter Christian Bouzols.

The French Federation of cleaning contractors FEP presented its Sustainable Development awards recently in Paris. Covering the year 2014-15, these awards went to five companies.

In the Employee Skill Development category, the winner was a small company called Bruno

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Czech bar installs 'vomiting toilet'!

28th of September 2015
Czech bar installs 'vomiting toilet'!

A Czech bar has come up with an innovative way to help party-goers who have had a little too much to drink. But be warned, it's rather unpleasant.

Club Kotelna in Prague has fitted a 'puking toilet' at chest height so drinkers who have had one too many do not have to endure kneeling on a sticky washroom floor.

Complete with handrails for tired

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The ‘health’ in health & safety

25th of September 2015
The ‘health’ in health & safety

ECJ has a new correspondent in the UK, Lynn Webster. In her first column she focuses on the issue of health and well-being in the workplace.

Open any newspaper or glossy magazine, check what’s trending on social media, or tune into a selection of television channels and what do you find? Medically proven routes to healthy living, fad diets,

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Richmond Council sets up toilet scheme for Rugby World Cup

24th of September 2015
Richmond Council sets up toilet scheme for Rugby World Cup

A West London local authority is taking a pro-active approach in a bid to prevent street urination during the Rugby World Cup this autumn.

Richmond Council has signed up around 70 businesses to a Community Toilet Scheme. The council covers the area around Twickenham Stadium where several of the tournament's matches are being played.

"The

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Dutch government policy affects cleaning sector

23rd of September 2015
Dutch government policy affects cleaning sector

The Dutch government has decided to insource a number of facilities services, reports Nico Lemmens.

The Dutch government has decided to insource a number of facility services, among which catering and cleaning. This remarkable policy has been proposed by the socialist government party. As explained in earlier editions, this policy is aimed at

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