The customer experience - shaping the future

4th of June 2025
The customer experience - shaping the future

Cleaning companies must go beyond simply keeping a space clean because it’s contractual. This industry is anchored on first impressions, says JPC by Samsic. This London-based specialist provider of premium cleaning services revived its model by implementing hospitality-inspired practices. Shiromi Bedessee and Adam Black from the

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A little imagination needed?

2nd of June 2025
A little imagination needed?

Lynn Webster in the UK on how the challenges resulting from unavoidable rising costs can be met.

The beginning of April sparked some considerable activity in the UK with the increase in minimum wage to £12.21 (€14.37) per hour but more so with the most dramatic hike in employers’ national insurance contributions. The main change

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Robot vacuums 'could be used to water plants or play with the cat'

30th of May 2025
Robot vacuums 'could be used to water plants or play with the cat'

Scientists have reprogrammed a domestic robot vacuum cleaner to charge a phone and assist in a home workout because they believe these machines are currently "too idle".

Researchers from the University of Bath and the University of Calgary claim most of these increasingly-popular domestic appliances are currently in use for less than two hours

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Inspecting complex environments

28th of May 2025
Inspecting complex environments

John Griep at VSR in the Netherlands highlights the importance of consistency in inspection procedures.

Quality assurance in professional cleaning services increasingly occurs in environments with fragmented locations, variable usage patterns and a mix of cleaning contracts. Recent field experiences highlight the importance of methodological

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Dussmann Group reports record turnover

27th of May 2025
Dussmann Group reports record turnover

The Dussmann Group, an international facility services provider based in Germany, has reported record sales and earnings for the financial year 2024. Consolidated group sales of the family-owned business increased by 8.4 per cent to a record level of €3.3 billion. This is in the face of what it describes as "difficult times".

This growth,

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Public washrooms can be dangerously loud, claim Canadian teens

26th of May 2025
Public washrooms can be dangerously loud, claim Canadian teens

Two teenagers who dislike loud noises have set out on a mission to uncover how loud the average public washroom environment actually is.

And the twin brothers have been awarded one of the top prizes in the Winnipeg Schools' Science Fair for their efforts.

Leo and Sammy Marcus, both aged 13, visited multiple public washrooms in their home

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