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Right the second time
28th of July 2016
Dutch reporter Nico Lemmens continues his discussion of aspects of service management, as developed by Christian Grönroos in his book ‘Service Management and Marketing’.
Grönroos introduced a service-oriented approach to quality in 1982 with the concept of perceived service quality.
Services are more or less subjectively
From humble beginnings... cleaning company success
5th of May 2016
French correspondent Christian Bouzols on a cleaning company success story.
Behind Méli Pro Net, a cleaning company in the city of Evreux, about 60 miles west of Paris, stands the sturdy woman who made it happen. She is Mélina Jankaskas, whom one could put forward as an example of willpower and determination.
Despite her small
The curriculum of life?
4th of May 2016
Is it fair that children should clean up their own mess while at school? Danish children don’t seem to mind. Lotte Printz reports from Denmark.
Five minutes before the final bell, pupils at Pedersborg School in the little Danish town of Sorø get ready to go home. But five children in each class stay on. They turn on some music and
Online technology changes traditional business
4th of May 2016
Oleg Popov of Cristanval, Russian reporter, talks about HADI cycles and how they improve efficiency in cleaning companies.
HADI (Hypothesis-Action-Data-Insights) is a cycle for verifying the validity of ideas based in improving key figures. This technology arose as a result of start-up management and internet marketing and is now gradually
Art misunderstood by cleaners
17th of March 2016
There have been mishaps involving cleaners and art, reports Thomas Schulte-Marxloh in Germany.
Contemporary statues or installations are not only exposed on columns; they can cover walls or floors. Modern artists use perishable materials like meat, vegetables or fruits, some artists even use rubbish. The German common phrase ”Ist das Kunst
Pathways to the future - apprenticeships
17th of March 2016
UK correspondent Lynn Webster examines just how vital apprenticeships are to the sector’s success.
Cleaning is our industry that proudly celebrates the means by which it passes on its best practice approaches: through networking, collaboration with parallel industries, information sharing, and of course training. My own pathway to has been
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