Home › magazine › case studies
Partnerships - changing the face of cleaning
10th of December 2025
Cleaning now sits at the heart of operational success at major venues - it’s no longer a background service. Cleaning service providers are evolving to become strategic partners to their clients, and these partnerships extend beyond operational delivery to create shared visibility across commercial activities. ECJ finds out more from
The perfect shopping experience
18th of July 2025
Shopping centres are increasingly focused on positioning themselves as desirable lifestyle destinations. That means the cleaning service provider must be able to respond rapidly and effectively to fast-changing requirements. Colin Garvin, commercial director at Grosvenor Services, tells us more about this type of contract.
RETAIL CLEANING is a
The customer experience - shaping the future
4th of June 2025
Cleaning companies must go beyond simply keeping a space clean because it’s contractual. This industry is anchored on first impressions, says JPC by Samsic. This London-based specialist provider of premium cleaning services revived its model by implementing hospitality-inspired practices. Shiromi Bedessee and Adam Black from the
People - the driving force
7th of August 2024
Soft FM services form an essential part of hygiene, orderliness, and presentation for businesses, brands, organisations, and communities worldwide. The attraction and retention of talent is pivotal for sustained success. But in an industry that is often overlooked, how can we do that? Kelly Dolphin, chief people and culture officer at services
Robotic solutions and AI - robots in real life
5th of August 2024
Autonomous cleaning robots are becoming a viable solution for certain applications and requirements, especially where speed is a priority or there is a need for a quiet and inobtrusive cleaning function. The technology may still be in its infancy, but with increasing experience there is growing understanding with regards to where value can be
Virtual reality - the future of training
28th of June 2024
Debbie Jamieson, HR projects manager at building services provider Churchill Group, explores why training is so important in our sector, the benefits of using VR and how every business can create and implement a VR training programme for their workforce.
TRAINING AND DEVELOPMENT programmes are one of the most powerful things we can offer
RSS