What is excellent service?

29th of September 2015 Article by Peter Ankerstjerne
What is excellent service?

We live in a service economy where great customer service is an asset for almost every small business. But what differentiates between a service that’s great and excellent service? Peter Ankerstjerne, head of group marketing at global facilities services provider ISS, offers some definitions.

In most Western countries, service accounts for more than 75 per cent of GDP – a share that will continue to increase. I..

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Welcome to Berlin for CMS

17th of August 2015 Article by Dr Christian Göke
Welcome to Berlin for CMS

Dr Christian Göke, chief executive officer at Messe Berlin which organises the CMS professional cleaning exhibition next month, looks ahead to the event.

Berlin will become the European capital for the cleaning sector for four days in September. Berlin's appeal as a trade fair venue and as a vibrant and globally important metropolis, combined with Germany's position as Europe's pre-eminent cleaning market, create the ..

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The force-multiplying effects of two knowledge megatrends for 2020

24th of July 2015 Article by Peter Ankerstjerne
The force-multiplying effects of two knowledge megatrends for 2020

Peter Ankerstjerne, head of group marketing at global facilities services provider ISS, talks about two major knowledge megatrends that will affect businesses. They are technological development and the growth of a knowledge society.

With 90 per cent of the world's data generated just over the last two years, information and the excess of it is forecasted to impact businesses for years to come. It can only be assumed..

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Building Information Modelling (BIM) - changing dynamics and behaviours

1st of July 2015 Article by Paul Wonnacott
Building Information Modelling (BIM) - changing dynamics and behaviours

Paul Wonnacott is managing director and president of Vectair Systems, specialist in washroom hygiene and aircare systems. The company does business around the globe and Wonnacott has gained considerable experience in many of the world's most important markets. In his latest blog for ECJ he considers the importance of innovation to aid carbon reduction and the new buzzword that we're all talking about - BIM.

You may..

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The mega trends that will impact greatest on our work

16th of June 2015 Article by Peter Ankerstjerne
The mega trends that will impact greatest on our work

Peter Ankerstjerne, head of group marketing at global facilities services provider ISS, talks about the mega trends that will have the greatest impact on the way people work in the run-up to 2020.

Whether you refer to them as game changers, predictions or megatrends, taking a critical look at the potential events of the future that will shape the world in the coming years is a crucial part of managing a business today. In ..

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