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Hostmanship - the art of welcoming
11th of December 2013
Hostmanship is the art of making people feel welcome – encompassing areas such as customer care, quality, friendship and hospitality. As a concept it is becoming increasingly popular in many areas of business.
ECJ editor Michelle Marshall spoke to Aura Groen, personnel director at facilities services company Facilicom – based in the
Award winning improvement in cleaning at UK hospital
10th of December 2013
Facilities services company MITIE has been recognised by the Association of Healthcare Cleaning Professionals (AHCP) in the UK for working in partnership with its client, the Hull and East Yorkshire Hospitals Trust in the north-east of England.
ECJ editor Michelle Marshall visited Hull Royal Infirmary to learn more about how cleaning standards
MITIE Streamlines cleaning contracts under Lean Six Sigma principles
3rd of December 2013
MITIE, the FTSE 250 strategic outsourcing company based in the UK, is celebrating the first graduations at Green Belt level from its Lean Academy.
The Lean Academy, set up and run by MITIE’s Environmental+ cleaning business, offers training in the principles of Lean Six Sigma, which has its origins in the automotive manufacturing
Museum and gallery cleaning - creating a masterpiece
25th of October 2013
Museums and galleries are extremely busy public spaces, demanding cleaning services that are frequent, effective, safe and discreet – with the added specialist know-how required to work in environments containing valuable and delicate works of art.
Tony O’Shea, operations director for KGB Cleaning and Support Services in the UK,
Machine recycling - time to take responsibility
26th of September 2013
A new European company which claims to offer a solution to the dilemma of how to dispose of used cleaning machines was launched in the Netherlands last year. ECJ speaks to Frank Smit, director of European Cleaning Machines Recycling (ECMR) about how it is now expanding its geographical reach.
Have you ever considered what happens to scrubber
Facilicom introduces C2Zero carbon neutral cleaning
23rd of September 2013
C?Zero is a cleaning system developed by cleaning services provider Facilicom that assesses the carbon emissions and impact of each element of the cleaning process in order to establish an accurate carbon footprint. The company is now offering this programme on its contracts and ECJ editor Michelle Marshall visited the London office of global
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