Tackling complaints

25th of November 2010

How do contract cleaning companies handle complaints, asks German correspondent Thomas Schulte-Marxloh.

Every crisis also means an opportunity – it might be difficult to remember these words of wisdom if your customer complains about your work. In fact you have the opportunity to improve your performance or your customer has the opportunity

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CSR commitment by FEP

25th of November 2010

The French cleaning federation is encouraging sustainable business, explains correspondent Christian Bouzols.

The French cleaning federation (Fédération des Entreprises de Propreté & Services Associés - FEP) is the only employer organisation in the country that helps businesses to meet their corporate social

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Local authority priority

25th of November 2010

News on an environmental initiative from Tom Crockford in Scandinavia.

Much is talked and written about the development of ‘green’ cleaning products, and the need to minimise their impact on the environment. A quick glance through the ads in this magazine will confirm this trend, with companies everywhere trumpeting their focus on

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Personnel challenges

25th of November 2010

As ECJ correspondent Oleg Popov of contract cleaning company Cristanval explains, the Russian cleaning market is immature and as such lacks qualified personnel.

Since the cleaning market in Russia is still rather immature, it often lacks qualified personal. The profession of 'cleaner' is brand new (it has never existed in former times), and there

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Tork breaks sanitising record

25th of November 2010
Tork breaks sanitising record

Tork manufacturer SCA has set a new Guinness World Record for the highest number of people sanitising their hands at the same time. The record was broken at a US football stadium where 2,151 supporters simultaneously sanitised their hands before a Philadelphia Union v LA Galaxy football match.

The aim of the world record-breaking attempt was to

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Triventek buys fellow Danish business Aquila

25th of November 2010
Triventek buys fellow Danish business Aquila

Dry ice equipment producer Triventek has purchased Aquila, which specialises in trailer mounted hot and cold high pressure cleaners, for an undisclosed sum. Both businesses are based in Denmark.

Triventek, which is part of the Hotchkiss Group, is a market leader in dry ice solutions, particularly in the automotive sector. Over 90 per cent of its

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