Four key elements of a service delivery system

8th of April 2015 Article by Richard Sykes
Four key elements of a service delivery system

The four key elements for successful service delivery system are service culture, service quality, employee engagement and customer experience. Richard Sykes, UK ceo for global facilities services provider ISS, writes a blog for ECJ.

Running a successful service company should be synonymous with delivering excelling service. If not, then why consider running a service business at all? Yet, if all companies which perform se..

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The struggle against infections in the workplace

25th of March 2015 Article by Mike Sullivan
The struggle against infections in the workplace

Mike Sullivan, managing director of hand hygiene products supplier GOJO Industries - Europe writes his latest hand hygiene blog for the ECJ website.

The ‘common' cold is something with which we are all familiar with, and most adults catch between two and four of them a year. This mild, yet still unpleasant viral infection of the nose, throat, sinuses and upper airways can cause a blocked/runny nos..

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Sharing information, the future innovation strategy?

12th of March 2015 Article by Rob den Hertog
Sharing information, the future innovation strategy?

Rob den Hertog, project manager for the ISSA/Interclean series of exhibitions, discusses the future of information sharing and its possible impact on our sector.

Last summer, Carmaker Tesla said All Our Patents Belong to You as it released its electric vehicle patents to the world. Ceo Elon Musk said at the time that patents, "serve mer..

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Tackling food safety challenges

17th of February 2015 Article by Dr Ilham Kadri
Tackling food safety challenges

Dr Ilham Kadri, president of the Sealed Air Diversey Care business, writes her latest blog for ECJ. She focuses on the role of scientific innovation in overcoming challenges affecting the food service sector.

I recently spoke at the World Cuisine Summit in Lyon, France on the role scientific innovation can play in overcoming challenges affecting the food service sector. With many o..

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The move towards service-centric delivery

3rd of February 2015 Article by Peter Ankerstjerne
The move towards service-centric delivery

Peter Ankerstjerne, head of group marketing at global facilities services provider ISS, contributes his first blog to the ECJ website. He writes the transition towards service-centric delivery requires that FM providers focus on three elements: intangibility, customer integration and the heterogeneity of services.

Companies like Amazon spend very little time on traditional marketing and branding. Instead, they focus on dev..

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