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The four key elements for successful service delivery system are service culture, service quality, employee engagement and customer experience. Richard Sykes, UK ceo for global facilities services provider ISS, writes a blog for ECJ.
Running a successful service company should be synonymous with delivering excelling service. If not, then why consider running a service business at all? Yet, if all companies which perform se..
Mike Sullivan, managing director of hand hygiene products supplier GOJO Industries - Europe writes his latest hand hygiene blog for the ECJ website.
The ‘common' cold is something with which we are all familiar with, and most adults catch between two and four of them a year. This mild, yet still unpleasant viral infection of the nose, throat, sinuses and upper airways can cause a blocked/runny nos..
Rob den Hertog, project manager for the ISSA/Interclean series of exhibitions, discusses the future of information sharing and its possible impact on our sector.
Last summer, Carmaker Tesla said All Our Patents Belong to You as it released its electric vehicle patents to the world. Ceo Elon Musk said at the time that patents, "serve mer..
Dr Ilham Kadri, president of the Sealed Air Diversey Care business, writes her latest blog for ECJ. She focuses on the role of scientific innovation in overcoming challenges affecting the food service sector.
I recently spoke at the World Cuisine Summit in Lyon, France on the role scientific innovation can play in overcoming challenges affecting the food service sector. With many o..
Peter Ankerstjerne, head of group marketing at global facilities services provider ISS, contributes his first blog to the ECJ website. He writes the transition towards service-centric delivery requires that FM providers focus on three elements: intangibility, customer integration and the heterogeneity of services.
Companies like Amazon spend very little time on traditional marketing and branding. Instead, they focus on dev..