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First impressions count
19th of February 2020 Article by Lynn Webster
Lynn Webster on how important first impressions are, and how cleaning plays a vital role.
There are many training programmes that emphasise the need to make that first impression count. We don’t get a second chance to make a good ‘first impression’ and interestingly according to one university study people make 11 decisions about us in the first seven seconds of contact, so the clock is ticking. Whether this is ..
Making claims credible
6th of February 2020 Article by Paul Wonnacott
Paul Wonnacott is managing director of Vectair Systems. In this exclusive ECJ blog he asks whether we can trust what companies say about their own products.
The cleaning industry, like any other industry, relies on products that do what they say they do. This is important, as cleaning isn't just about making things look and smell nice, cleaning is also about making things safe for the public. If soaps and cleaning chemicals didn'..
Tours and tides in Norway's cleaning sector
13th of January 2020 Article by Lotte Printz
Scandinavian correspondent Lotte Printz brings a report on current affairs in the Norwegian industry.
“Good leaders encourage humour, social activities and having a bit of fun at work.” So, the text reads next to a picture of a laughing monkey on a slide presented by Ann Kristin Reinskau from Ny Vy. She is giving tips on successful management in the cleaning industry an..
Are you ready for a dragon fight?
2nd of January 2020 Article by Katja Scholz
From Germany, ECJ correspondent Katja Scholz reports on an initiative designed to attract young talent to cleaning.
The National Association of Contract Cleaners (BIV) is faced with a highly competitive market in trying to attract young trainees to the profession. “We would specifically like to target young people and give them an understanding of the contract cleaning busine..
Managing the experience
27th of December 2019 Article by John Griep
ECJ's Dutch correspondent John Griep of VSR looks at how the cleaning operation in any building impacts on the experience of the users every day.
Forget the objective measurement of fingermarks, dust particles and cleaning performance. During the VSR’s recent event, the focus was on the staff’s subjective work experience. For example, temperature – a relatively sm..
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