What is excellent service?

29th of September 2015 Article by Peter Ankerstjerne
What is excellent service?

We live in a service economy where great customer service is an asset for almost every small business. But what differentiates between a service that’s great and excellent service? Peter Ankerstjerne, head of group marketing at global facilities services provider ISS, offers some definitions.

In most Western countries, service accounts for more than 75 per cent of GDP – a share that will continue to increase. I..

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