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ISS UK revamps UK training with BIFM-approved programme
16th of March 2016
In the UK, global facilities service provider ISS has revolutionised its training with the introduction of ‘I can at ISS’, an integrated programme that can be used by all its employees at every stage of their career with the company. The programme is endorsed by the British Institute of Facilities Management (BIFM).
The five stage
The quality of relationships
15th of March 2016
Reporting from the Netherlands, Nico Lemmens examines the concept of relationship marketing.
One of the most outstanding writers on the subject of service management, service quality and marketing is the Finnish academic Christian Grönroos. His book Service Management and Marketing – Customer Management in Service Competition is a
Danish cleaning sector - some bright spots...
15th of March 2016
As we start a new year, ECJ Scandinavian correspondent Lotte Printz reports from Denmark on the challenges facing the cleaning sector.
“It will be too expensive.” “We need to make money!” “I know for sure it can’t be done.” “We don’t have time for it.” “We are too small.”
Overview of private services in Russia
15th of March 2016
Russian correspondent Oleg Popov of Cristanval looks at the situation in the private services sector.
The Yandex.Master project started up in September 2014. The service by the national search system set an ambitious goal for itself – removing unscrupulous household services providers. Yandex is the brand people trust most, but even it
ECJ launches European Cleaning & Hygiene Awards
15th of February 2016
ECJ is launching the first pan-European awards programme for the professional cleaning sector. The European Cleaning & Hygiene Awards 2016 will celebrate excellence across all parts of the sector, with the inaugural awards ceremony taking place in Barcelona on September 29 of this year.
The professional cleaning sector employs millions of
UK Cleaning & Support Services Association relaunches
12th of February 2016
The UK contract cleaning organisation CSSA (the Cleaning & Support Services Association) has officially relaunched after a two-year hiatus.
The organisation was part of a merger with fellow organisations Asset Skills and the Facilities Management Association (FMA) in 2013 - when the Building Futures Group (BFG) was formed. However CSSA
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