Home › blog › 2018 › March › 29th
Is it all about ‘the experience?’
29th of March 2018 Article by Jacco Vonhof
ECJ Dutch reporter Jacco Vonhof, chairman of VSR, examines the increasing focus on total user experience when it measuring cleaning quality.
Besides the technical quality of cleaning there is now increasing focus on the quality ‘experience’. Indeed, if you ask people using a building how they experience the quality of cleaning they will not only judge how clean it is. They will also mention how friendly the cleaning s..
RSS