Major hotel chains apologise for unsanitary cleaning practices

9th of January 2019
Major hotel chains apologise for unsanitary cleaning practices

Four of the world's biggest hotel chains have apologised after footage revealed cleaners' inappropriate behaviour in guests' bathrooms. Hidden video footage exposed unsanitary cleaning practices in China.

The 11-minute video taken from inside hotel rooms, which was uploaded on a Chinese social media site, shows cleaners using dirty towels and sponges to wipe cups and sinks. In some cases the same towel is also used to clean the toilet.

The Shangri-La, Park Hyatt, Waldorf Astoria and Sheraton are among the hotels who have responded to the footage, the Associated Press reported. It also said Hilton and Marriott group properties were among the 14 luxury hotels included in the video.

The Shangri-La Hotel in Fuzhou said the actions in the video violated its hygiene standards, while the Park Hyatt in Beijing called it an isolated occurrence. The Waldorf Astoria in Shanghai and the Sheraton in Guiyang city also apologised and said they were reviewing their procedures.

Beijing tourism authorities issued a statement requiring hotels to check and rectify their practices. It also said it had asked the Beijing health commission to conduct sanitary inspections of four of the hotels named in the video.




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