ECJ EUROPEAN Cleaning Journal

JPC by Samsic has been reaccredited as A Company That Cares by customer experience consultancy Investor in Customers (IIC), achieving an overall score of 9.31 out of 10 in its 2026 assessment.

The London-based cleaning and facilities management company received an Excellent rating across all four assessment principles: Understanding Customer Needs, Meeting Customer Needs, Delighting Customers and Engendering Loyalty. Its ratings improved across all four areas compared with 2025, with Meeting Customer Needs and Delighting Customers each moving up a rating band.

The assessment highlighted the company's concierge-led service model, which combines technical cleaning standards with a focus on hospitality and the wider workplace experience. It also noted the appointment of a dedicated Customer Experience Manager to strengthen the use of customer feedback across its London portfolio.

Customer loyalty was identified as a particular strength, with a reported net promoter score (NPS) of 70 and 75 per cent of respondents classified as promoters. The assessment also recorded 266 additional transactions beyond contracted scope during the reporting period, covering services including event support, deep cleaning, window cleaning and towel services.

Managing director John Conry Jnr said: "Being recognised as A Company That Cares means a great deal to everyone at JPC by Samsic, because it reflects something we hold at the centre of how we work: our people's genuine commitment to the customers and buildings we look after every day. This year's result shows real progress, not just in what we deliver, but in how consistently and thoughtfully we deliver it. I'm proud of the whole team for the part they've played in that, and we're already looking at how we build on it."

Tony Barritt, managing director of Investor in Customers, said: "What impressed us most about JPC by Samsic was the clear connection between its people, its culture and the experience delivered to customers. Care is not treated as a statement or aspiration - it is visible in how teams listen, respond and take ownership every day. The assessment provides strong independent evidence of the trust JPC by Samsic has built with its customers and its determination to keep raising the standard."

The reaccreditation follows investment in account management, escalation procedures and the integration of customer feedback into service delivery. JPC by Samsic has also retained its IIC Gold Award.