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ISS signs largest contract with Deutsche Telekom
15th of November 2017
Global facility services provider ISS has signed a contract with Deutsche Telekom to provide integrated facility services at 9,000 sites across Germany until 2029. It will become the largest contract within the ISS Group - amounting to around four per cent of revenue.
Services will include property services, including a significant technical services component; cleaning services; support services; facility management; as well as capital project support.
ISS will implement concepts such as FMS@ISS, a facility management system providing transparent data on facilities and workflows, and Touchpoints@ISS, a user-centric framework created to ensure value to end users on their daily workplace journey.
ISS Group ceo Jeff Gravenhorst said: "This is the single-biggest contract in ISS' history and we are very proud of the trust Deutsche Telekom shows us with this contract.
"This is an excellent example of an outcome-based partnership, where we will work closely with our customer to ensure a reliable, transparent and high-quality service setup."
Jacob Götzsche, regional ceo of Central Europe added: "This is a real game-changer for ISS Germany, more than doubling the country revenue."
The contract will start July 2019 but given the size of Deutsche Telekom's portfolio, ISS will incur significant transition and migration costs starting Q4 2017.
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