ECJ EUROPEAN Cleaning Journal

Delegates registering for the World Federation of Building Service Contractors (WFBSC) congress in Berlin this September can save €300 by doing so before July 27 thanks to the special early bird rate.

Cleaning in a Digital World - with its impact on processes, people and technology - will be the central focus of the programme which takes place from September 18-20. Together with specialists from all over the world, participants will discuss which aspects of business activities will be impacted by digitalisation.

This includes what consequences digitalisation will have on service processes and performance; to what extent the importance of knowledge acquisition and the use of stored data will change; and how building service providers will be working together with their customers in the future.

Full details of the programme have been revealed:

Monday September 18

Opening speech by EU Commissioner Günther Oettinger - EU commissioner budget and human resources. Oettinger is regarded as a profound and high-level authority in the field of digitisation.

Keynote I - Anja Förster on Leadership for a New Age
If you want to capture the economic high ground in the future, you need employees who are more than acquiescent, attentive, and astute - they must also be engaged, creative and passionate about their work. So we must ask: how can managers create an environment within which individuals can thrive, discover their talents and use their best selves daily.

Keynote II - Daniel Domscheit-Berg on Chances and Risks of Digital Interconnection
Daniel Domscheit-Berg has been engaged with the topics freedom of information sharing and transparency on the Internet for many years.

A computer science graduate from Mannheim specialised in applied information systems, he put great effort into building the IT security system of WikiLeaks from 2007 to 2010 and was also the spokesperson for the pseudonym Daniel Schmitt at the same time.

Today Domscheit-Berg works on various projects concerned with the protection of private data on the Internet as well as the decentralisation of the network infrastructure. As an owner of an innovation lab, he holds great passion for advising companies on how to mobilise new technology.

Tuesday September 19

Dr Ilham Kadri on Digital Cleaning: Myth or Reality?
The Digital Era, or as some say, Industry 4.0 is a concept that has rapidly been adopted by our industry. But is it a reality that facility management companies, manufacturers, customers and end users are adopting to develop a competitive advantage? Or is it a myth? Dr Ilham Kadri, president of Diversey Care will discuss the latest trends and upcoming innovations in the industry, showing real case studies of technology being used to make the invisible visible and unlock customer value.

ILO International Labour Association -on Effects of Digitization on Working Conditions in the Service Sector

Steven Lambert on Internet of Things: a Game Changer in FM services
Steven Lambert is coo and partner at MCS, a high-tech firm focused on integrated real estate, facilities and workplace software and technology solutions for large private or public organisations.
He has 20 years of experience in leading large scale operational transformation projects with budgets up to $100 million impacting across all functions of Fortune 1000 companies in Europe and USA.

After graduating from the Wharton Business School in 2001, he worked with blue-chip tech companies in transforming their service operations. At MCS, Steven runs the global operations in IWMS consulting and software implementation.

Sven Hock on Service Platforms: Challenges for the Industry
Founder of the Internet platform Service Partner One. On a daily basis the company for digital office management provides more than 70,000 people in more than 1,000 offices in five German cities as well as in London and Amsterdam with all services required by a modern office. Before Service Partner One Sven Hock was digital consultant of Fortune 500 companies. In the end the impulse for founding Service Partner One was a consequence out of this occupation.

Lilian Small on Thank Your Cleaner Day
Cleaning is one of the most important industries in the world, yet more often than not these services are under-valued and under-appreciated.

Conceptualised and launched in New Zealand during 2015 the Thank Your Cleaner Day campaign profiles and gains recognition for the cleaning industry. On this day each year every BSC member company and their cleaners are embraced and valued for the great work that keeps us all safe and hygienically clean in the environments where we work, rest and play.

Gold Sponsors' panel discussion - Digitisation from the Viewpoint of our Business Partners
Frank Vancraeyveld, head of professional division Werner & Mertz Group, chief executive officer tana-Chemie
Paul Church, business and market development director Tork
Paul Roche, business transformation manager, INPACS
Bryan Maser, vice president marketing institutional Europe, Ecolab Europe

Wednesday September 20

Markus Asch on From Static, Experienced-Based Cleaning to Dynamic, Knowledge-Based Cleaning.

Technology is fastly moving into our industry and creates new opportunities for cleaning contractors. Kärcher's Markus Asch will reflect on the abundance of information all of these systems are delivering and how they can help the industry to reflect on completely different kind of business models for the future, where cleaning is not merely static and experienced based, but based on real needs and real data.

Keynote III Dr Willms Buhse on Transforming the Cleaning Industry - Strategies and Best Practices in the Digital Age

Panel discussion - Challenges from Technology & Transparency - Digital Strategies for BSCs
Dr. Willms Buhse (moderator), Stan Doobin (USA), Claude Bigras (Canada), Noruddin Haji Idris (Malaysia), Christian Kloevekorn (Germany), Thomas Dietrich (Germany).

For all information visit the website at www.wfbsc2017.berlin

ECJ is a media partner for the WFBSC congress