Facilicom launches helpdesk portal for clients

11th of March 2020
Facilicom launches helpdesk portal for clients

Facilicom UK has launched an online helpdesk portal to help customers and cleaning operatives work more effectively together.

The contract cleaning and services provider now offers one central point where customers can log an issue or request and monitor its progress. Site managers access these raised requests and respond directly. This can include requesting replenishment, additional services and alerting management to an issue.

It enables customers to see when a cleaning operative has provided services, which tasks they have completed and at what time, as well as monitor a stock order request and make queries to their service provider.

Jan Hein Hemke, managing director of Facilicom UK, said: "We receive an overwhelming amount of queries and requests from clients on a daily basis, so we were keen to streamline the process to make it more efficient for both customers and our operations team.

"The new client portal will allow customers to log-in and track the status of their cleaning operation at any given time, from any location."



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