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ECJ looks back on 20 years - Andrew Large, CSSA and WFBSC22nd of March 2013
ECJ celebrates its 20th birthday this month. To celebrate our birthday we look back at the key trends affecting the industry over the last 20 years, with the help of some of the best-known names in the industry. Today, Andrew Large of CSSA and WFBSC.
To my mind, the development of daytime cleaning is the most significant development. Daytime cleaning is the key to the industry building its reputation and the visibility of the services it provides.
Improved treatment of cleaners is the most positive change – wages and conditions have improved in recent years.
But the cleaning industry is still perceived as a commodity service, to be purchased on the basis of price and clients do not appreciate the value of cleanliness.
I would like to see a greater understanding and financial value placed on cleanliness – delivered by a professional and more technologically advanced industry using mechanical equipment and novel chemicals to the best of their ability.