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Consumers 'disappointed' with cleanliness and disinfection practices - survey25th of March 2014
Cleaning solutions provider P&G Professional has carried out a European survey into public attitudes and perceptions of cleanliness and disinfection standards in hospitality establishments and care homes in the UK, France and Germany. This reveals a disconnect between what business owners are doing in terms of cleaning and disinfection practices and what consumers expect.
The survey of 2,100 people revealed that 93 per cent of consumers expect businesses to do more to ensure their premises are germ-free and over 90 per cent expect business operators to disinfect everyday as part of their daily cleaning routine.
The research also showed that consumers are extremely cautious about cleaning and disinfection standards when eating out. Over 40 per cent of people confessed to wiping their cutlery or crockery before they begin to eat in a restaurant and 20 per cent of 18-34 year olds said they take their own bed linen or towels when staying in a hotel, guest house, hostel or B&B.
"Daily cleaning of a professional establishment is one thing but deploying a robust disinfection programme and using the right products to tackle bacteria like salmonella, MRSA or E.coli is quite another," said Jayne Clark, P&G Professional sales director for the UK and Ireland.
"The startling results of our survey shows operators need to be in tune with their customers' needs - both in terms of delivering the cleaning and disinfection standards required but also ensuring they create a memorable experience for their guests."