Managing the experience

27th of December 2019 Article by John Griep
Managing the experience

ECJ's Dutch correspondent John Griep of VSR looks at how the cleaning operation in any building impacts on the experience of the users every day.

Forget the objective measurement of fingermarks, dust particles and cleaning performance. During the VSR’s recent event, the focus was on the staff’s subjective work experience. For example, temperature – a relatively sm..

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