The value of technology in service efficiency

2nd of April 2012 Article by Pedro Chidichimo

Pedro Chidichimo, president of the institutional and laundry business unit of Sealed Air (known as Diversey before it was acquired last year), writes in his second blog for ECJ about how web-based auditing applications can differentiate a company from its competitors through improved service quality of the customer-facing operations.

In my first blog post last month, I outlined what I believe are going to be the main trends in ou..

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