ECJ EUROPEAN Cleaning Journal

Integrated facility and aviation services provider ABM has announced a collaboration with Disability Rights UK (DRUK) to develop and certify new induction materials for its PRM (Persons with Reduced Mobility) team members.

Building on a pilot partnership for ABM's operation at Heathrow Airport, the new national certification by DRUK - a pan-disability charity representing the needs and expectations of disabled people in the UK - ensures ABM's team members have world-class training which puts passengers with assistance needs front and centre.

A key element of the training material is video content which offers insight into the lived experiences of passengers with different conditions, fostering empathy and understanding.

As part of its commitment to the passengers it serves, ABM has offered to share video content with its airport partners, allowing them to incorporate the resources into their own induction courses, thus enhancing the inclusivity of services industry-wide.

www.abm.co.uk