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Spring cleaning linked to guest satisfaction
11th of March 2015
A pan-European study of over 4,000 respondents commissioned by P&G Professional has revealed 97 per cent of hospitality guests felt that cleanliness is the most important factor when choosing a restaurant, café, bar or hotel - more important than cost, service, location and little perks.
The European study also found if hospitality operators want their staff to secure more tips from paying guests, then cleanliness is the number one deciding factor - 90 per cent of respondents felt cleanliness is important when deciding whether or not leave a tip with the bill - proving that cleanliness really does pay.
Liz Rogers, commercial director UK & Ireland for P&G Professional explained: "Remember there are no shortcuts when it comes to cleaning! A clean kitchen, shiny table top, spotless crockery and crisp, white linen all contribute to creating a pleasant experience for your customers and can have a direct impact on a business' bottom line."
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