ECJ EUROPEAN Cleaning Journal

India's Jet Airways has removed mops from its list of cleaning items for cabin washrooms after the airline received complaints from passengers that the mops were kept in public view, raising hygiene issues.

Earlier this month the airline's service and delivery department issued an email informing cabin crew that it would stop loading mops on board. The email cited frequent cases of the crew having abandoned the mops in public view, which led to many complaints from passengers.

"Since mops have been discontinued, paper tissues or napkins will be used to keep the lavatory floors clean," it added.

The move was confirmed by the airline's spokesperson. "We regularly review our processes to improve service standards and guest experience onboard our flights. We have provided the crew with thick, disposable paper towels, plastic gloves to enable them to keep the lavatories floors clean in an efficient and hygienic way," he said.